Information We Collect
When you fill out a form on this website, we collect the details you choose to provide, such as your name, phone number, email address, service address or ZIP code, and a description of your furnace problem.
When you call the phone number on this website, we may collect your phone number, the date, time and length of the call, and, where permitted by law and disclosed at the start of the call, a recording of the conversation. We also collect basic technical data from website visits, such as browser type, device type, pages viewed and the referring website.
How We Use Information
We use your information to respond to your request, schedule furnace service, provide estimates and follow up on work you asked about.
We also use information to understand how visitors find and use this website, to measure which pages and phone calls lead to service requests, and to improve the site and the service we provide.
Cookies and Tracking
This website may use cookies and similar technologies to remember preferences, keep forms working correctly and understand how visitors use the site.
You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as intended without them.
Analytics and Third-Party Tools
We may use third-party analytics tools to measure website traffic and performance, and call tracking tools to measure which pages and sources generate phone calls. These providers may collect information such as your IP address, device details and pages visited, under their own privacy policies.
We do not control how these third parties use information they collect, and we encourage you to review their privacy policies.
Data Sharing and Disclosure
To complete the service you request, we may share your contact details and the description of your furnace problem with the independent, qualified heating contractor who performs the work in your area. That contractor uses your information to contact you, provide an estimate and complete the job.
We may also share information with service providers who help us operate this website, forms and phone system, and when required by law or to protect our rights. We do not sell your personal information.
Data Retention
We keep personal information only as long as needed to respond to your request, provide service, keep business records and meet legal obligations. When information is no longer needed, we delete it or make it anonymous.
Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us. No website, phone system or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law. You can also ask us to stop contacting you at any time.
To make a request, call (720) 715-9099. We may need to confirm your identity before acting on the request.
Children's Privacy
This website is intended for adults seeking home heating services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the website after an update means you accept the revised policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, call Furnace Repair Pros at (720) 715-9099. We serve Brighton, Colorado, and the surrounding area.